COMPLAINTS

Our commitment to you

At Sureseal Windows Limited every customer is important to us, and we believe you have the right to a fair, swift and courteous service at all times.

Once we are in receipt of your complaint and we will deal with it promptly, effectively and in a positive manner.

 

Sureseal Windows Limited Complaints Procedure

 
1) We will acknowledge your complaint promptly within 5 working days of receipt.

2) We will investigate your complaint and endeavour to send a final response to you within 4 weeks of receipt of your complaint. If we are unable to provide you with a final response within this time we will send you an update.

3) We will endeavour to send a final response to you within 8 weeks of receipt of your complaint. If we are unable to provide you with a final response within this time frame, we will write to you explaining why and advise you when you can expect a final response.

4) If more than 8 weeks from the date of your complaint has past and you haven’t received a final response, or you are dissatisfied with the final response you have received (at any stage of the process) you can write to:

Financial Ombudsman Service (FOS)

Exchange Tower

London

E14 9SR

You must refer your complaint to the Financial Ombudsman within 6 months of the date on the final response.

 

Address

Woodland Farm, Tir Syr Walter, Ammanford, SA18 1JW

T. 0800 233 5576

E. hello@suresealwindows.org

WE ARE IN YOUR AREA

Suresel Windows have been improving homes in Wales and surrounding areas for some time. We cover a large fitting area

Based in Ammanford we’re ideally located to serve homes across the M4 Corridor including  Pembrokeshire, Carmarthen, Llanelli, and Swansea. Cardiff, Bridgend, Newport and Herefordshire. We also provide our service to mid-Wales from Aberystwyth to Shrewsbury

No project is too big or small Speak to us today!

Sureseal Location

We wont be beaten on price!!

Tel: 0800 233 5576

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